Gateway is a
business providing quality employment and training services to
challenged persons with intellectual and associated disabilities. As
such we must adhere to the requirements of the Federal Disability
Service Standards. As a service provider Gateway’s practices lead to
continuing employment and external employment opportunities, where
applicable. The Quality Management System, which has been based on
requirements under National Standards for Disability Services and
ISO 9001:2008, will be implemented, maintained, monitored and
reviewed for continual improvement on a regular basis.
It is the
responsibility of Gateway’s Management and Supervisory staff to:
Ensure that this Quality Policy and Quality Objectives are
communicated throughout the organisation.
Ensure the philosophy
of continual improvement is turned into actions, as emphasised under
Define and document relevant practices
into procedures / instructions that are under their control and
reviewed on a continuing basis.
As Gateway is associated to
the disability industry the business objectives will take into
consideration the individual needs of the employees, their
Individual Employment Plan (IEP) and the Industry Standards and
associated Key Performance Indicators (KPI’s). Our ‘Quality of Life’
approach will encompass all respective activities within the
The Quality Team will co-ordinate the necessary
activities to support the quality management system and verify
its effectiveness. A ‘working together’ approach at Gateway will
ensure that the points raised in this policy and associated
practices and procedures are implemented, maintained and reviewed
for continual improvement.