There are six National Standards that apply to disability service providers.
STANDARD 1 - RIGHTS
· The service promotes individual
rights to freedom of expression, self-determination and decision-making and
actively prevents abuse, harm, neglect and violence.
STANDARD 2 -
PARTICIPATION AND INCLUSION
· The service works with individuals and
families, friends and carers to promote opportunities for meaningful
participation and active inclusion in society.
STANDARD 3 - INDIVIDUAL
· Services and supports are assessed, planned, delivered and
reviewed to build on individual strengths and enable individuals to reach their
STANDARD 4 - FEEDBACK AND COMPLAINTS
· Regular feedback is
sought and used to inform individual and organisation-wide service reviews and
STANDARD 5 - SERVICE ACCESS
· The service manages
access, commencement and leaving a service in a transparent, fair, equal and
STANDARD 6 - SERVICE MANAGEMENT
· The service has
effective and accountable service management and leadership to maximise outcomes