Disability Standards  

 

There are six National Standards that apply to disability service providers.

 

STANDARD 1 - RIGHTS

· The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

STANDARD 2 - PARTICIPATION AND INCLUSION

· The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

STANDARD 3 - INDIVIDUAL OUTCOMES

· Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

STANDARD 4 - FEEDBACK AND COMPLAINTS

· Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

STANDARD 5 - SERVICE ACCESS

· The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

STANDARD 6 - SERVICE MANAGEMENT

· The service has effective and accountable service management and leadership to maximise outcomes for individuals.